New research-backed tool empowers enterprise leaders to turn digital friction into measurable business value
CAMBRIDGE, Mass. — September 19, 2025 — Modo Labs, the workplace experience platform trusted by leading Fortune 500 enterprises and recognized in the Gartner® Market Guide for Workplace Experience Applications (2025), today announced the launch of the industry’s first research-backed ROI calculator for workplace apps.
The tool enables IT, HR, and workplace leaders to quantify the business impact of employee experience technology, transforming what has historically been an abstract concept into a measurable driver of productivity, engagement, and retention. The announcement comes as Gartner notes that “there’s also pressure to prove ROI, especially as economic and employee expectations shift. Application leaders should prioritize vendors that offer flexibility and a clear vision for long-term value.”
The Business Imperative: From Friction to Value
That pressure is intensified by the rising costs of what analysts call “digital friction”—the wasted time, duplicate processes, and fragmented systems that slow employees down. Research shows:
- “Work friction is growing across organizations, with over 67% of employees experiencing high-friction environments.” (Gartner, Target Organization Design Toward Friction-Free Work, March 2025).
- “Employees experiencing change inertia are 3x less likely to report a high intent to stay than their counterparts.” (Gartner, Target Organization Design Toward Friction-Free Work, March 2025).
- Thriving workplaces (those scoring above 70 on the Lmi scale*) ensure that over 90% of employees feel their environment fully supports getting work done (Leesman, 2025).
Even a few minutes saved per employee per day can yield exponential returns—a fact that we believe underscores why Gartner emphasizes the growing need to prove ROI on workplace investments. One financial services company, for example, realized a 14.3x ROI by using Modo to simplify everyday tasks such as seat-finding and meeting room reservations, saving employees just 4 minutes per day.
A First-of-Its-Kind Framework
The Modo Workplace App ROI Calculator takes a holistic view of the employee journey—whether working from home, in third places, or at the office—to identify where friction slows people down and where small improvements can drive outsized business value. The tool applies a multi-point friction analysis across common workplace challenges—such as locating colleagues, booking rooms, and navigating office resources—and benchmarks results against industry data.
Developed in partnership with Global Workplace Analytics (GWA), a leader in workplace research and data-backed methodologies, the calculator provides leaders with a clear way to connect employee experience improvements to measurable business outcomes—something that has historically been difficult to quantify.
“Enterprises have long struggled to connect employee experience with financial outcomes. Our ROI calculator closes that gap by giving customers a clear line of sight from workplace app investments to measurable business value. This is about improving productivity and engagement in ways that directly impact the bottom line for every organization we serve.” Sean Kae, CEO, Modo Labs
“Having studied hundreds of workplace strategies, I know how difficult it is for leaders to quantify impact. By putting hard numbers around friction and productivity, this tool gives organizations evidence-based insights to design and scale practices that truly deliver results.” Kate Lister, President, Global Workplace Analytics
The Modo Workplace App ROI Calculator is available now for enterprise leaders seeking to better understand the impact of workplace technology. Organizations can access the tool directly at Modo Labs to begin measuring and maximizing the return on their workplace experience investments.
Book a Personalized Consultation – our team will analyze your workplace pain points and help build a custom business case for productivity, engagement, and retention.
Launch the Demo Calculator and explore your potential ROI
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
About Modo Labs
Modo delivers an all-in-one, consumer-grade app experience tailored to large, complex organizations. By consolidating workflows, resources, and information into a unified experience, Modo empowers employees to focus on what matters—while enabling leaders to measure, optimize, and accelerate organizational outcomes. Visit modolabs.com to learn more and request a custom demo.
About Global Workplace Analytics
Global Workplace Analytics is a research-based firm specializing in optimizing workplace transformation through e-learning, consulting, and metrics-based analyses. With over two decades of experience, the firm assists organizations in measuring and enhancing the impact of their workplace practices on productivity, employee engagement, and business outcomes.
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