AI AGENT FOR CAMPUS COMMUNITIES
AI That’s Always in Session
Modo My Agent™ is more than a chatbot. It’s an AI-powered experience layer embedded in Modo Campus, connecting systems, completing real tasks, and delivering secure, friction-free action in one unified experience.
Al-Powered Campus Experiences
Modo My Agent delivers Campus AI purpose-built for higher education. It brings answers, actions, and personalized guidance together inside a unified digital campus experience. Unlike generic AI tools or chatbots, it combines AI-driven knowledge discovery, context-aware personalization, and intelligent task execution to help users move from question to outcome faster.
Answers powered by your existing systems
Leverages your website, Modo content, external systems, e.g., SIS, LMS, and knowledge base to deliver trusted answers and guided actions, without duplicating content or rebuilding workflows.
Embedded in your app, web portal, or both
Meet your users where they are. Seamlessly integrate AI into your existing mobile app, web portal, or both for consistent, role-aware experiences on any device.
Available 24/7, without adding staff workload
Students get instant answers anytime, which reduces support bottlenecks and lets staff and faculty focus on teaching, advising, and strategic initiatives.
Built for student needs and campus life
From enrollment to events and everyday tasks, Modo My Agent delivers personalized guidance that helps people get things done, not just find information.
Not a chatbot. Built for action
Goes beyond Q&A by connecting systems, reasoning over data, and completing real tasks across the digital campus.
Role-aware and permission-based
Delivers different experiences for all types of students, faculty, staff, alumni, parents, and visitors, based on who they are and what they should see.
Governed and enterprise-ready
Built with role-based access, security controls, and institutional governance. AI should work inside your policies, not around them.
Proven with real institutions & live in minutes
Deployed in production with higher education customers and continuously evolving through real-world use cases. Start with knowledge and low-risk use cases in minutes, then expand into deeper, agentic workflows over time.
Al Built for the Entire Campus Community
Students
Students
24/7 help with classes, deadlines, registration readiness, campus services, and next steps. No waiting in line or learning multiple systems.
Faculty, Staff & Admins
Faculty, Staff & Admins
24/7, role-aware support across campus systems. Fewer tickets. Clearer actions.
IT & Digital Teams
IT & Digital Teams
Secure, governed AI that integrates with existing systems, respects roles and permissions, and scales across campus without creating risk.
Prospective Students
Prospective Students
Answers about programs, admissions, campus life, and next steps, and guided actions like booking tours or finding the right resources.
Admitted & Accepted Students
Admitted & Accepted Students
Personalized guidance on onboarding tasks, checklists, deadlines, and “what’s next” moments, right inside the campus app.
Parents & Families
Parents & Families
Trusted, role-appropriate access to campus information about billing, deadlines, safety, and support services, without exposing student data.
Alumni
Alumni
Easy access to transcripts, giving, events, and campus resources without needing to relearn systems or hunt for links.
Visitors & Guests
Visitors & Guests
Maps, events, dining, safety, and campus info through a simple, conversational experience with no login required when appropriate.
AI That Makes Campus Systems Invisible
Campus information is scattered across SIS, LMS, websites, intranets, PDFs, and departmental systems. Modo Campus brings it together.
With enterprise-grade higher education AI embedded in your app and portal, Modo My Agent connects your systems into one intelligent experience. Users do not just get answers. They receive guided next steps and completed actions, moving seamlessly from question to decision to action.
CUSTOMER SPOTLIGHT
UA - Pulaski Tech is leading the way in AI-enabled student-centered innovation
My Agent is now the most used feature in the app—more total views and unique users than any other feature.
94.5%
student adoption
2x traffic
vs. the second-most active module
24/7 support
No added staff hours
253% increase
year-over-year traffic routed from UA-PTC Mobile to Enrollment & Admissions website
140% increase
in prospective student engagement
Why Embedded AI Agents Drive Adoption
AI delivers the most value when it lives where users already are—and when it can move them from questions to outcomes.
Modo My Agent is embedded directly into your campus app and portal, making AI a natural extension of the digital campus, not another tool to learn. It can be configured in minutes, connects to your existing systems and content, and guides users from questions to completed workflows.
One experience. One conversation. Real outcomes.
One experience. One conversation. Real outcomes.
From Vision to Value: How AI is Elevating the Campus Experience
AI isn’t about hype—it’s about helping the campus community move from questions to outcomes. With Modo My Agent, institutions can turn everyday moments into completed workflows, reduce friction across systems, and free staff to focus on higher-impact work—all through an agentic AI experience embedded directly into the campus app and portal. See how UA-PTC rolled out My Agent in weeks and drove measurable results in engagement and efficiency.
Al That Students Use.
Results You Can Measure.
Chatbot vs. Agentic AI: What’s the Difference?
Chat is cheap. Action is everything
Most “campus AI” today is just a chatbot. It answers questions and returns links. That’s useful, but it stops there.
Modo My Agent is agentic AI. It’s embedded in your campus app and portal, connects to real systems, understands roles and permissions, and helps users take action and complete tasks, not just read responses.
Chatbot AI TRADITIONAL | Agentic AI with Modo My Agent™ RECOMMENDED | |
|---|---|---|
System Connectivity SIS, LMS, knowledge, and campus systems |  |  |
Where It Lives
In your app and portal vs. a separate widget | | |
In your app and portal vs. a separate widget
Role-aware and permission-based | | |
Workflow Guidance
Takes users through actions, not just answers | | |
Drives Real Outcomes Question → decision → outcome | | |
Frequently Asked Questions
How is artificial intelligence used at universities today?
Artificial intelligence is used for a myriad of academic use cases, including tutoring and grading—but it’s also enhancing the campus experience for everyone— students, faculty, staff, alumni, and visitors. Tools like the Modo AI knowledge agent, My Agent, reduce friction with intelligent, automated answers and guidance available 24/7.
What are the benefits of using AI for student services?
AI streamlines support by answering questions instantly, anytime—reducing wait times, easing staff workloads, and improving the overall campus experience.
How does AI reduce workload for staff and faculty?
AI handles routine questions and tasks—like answering FAQs or guiding students to resources—so staff and faculty can focus on higher-value work and student engagement. With persona-specific experiences, it can also guide staff and faculty with questions they have about their day-to-day.
What should higher ed institutions look for in a campus AI solution?
When selecting an AI solution for higher education, institutions should prioritize accuracy, data security, and seamless integration into existing digital ecosystems. The ideal artificial intelligence platform should enhance smart in-app experiences across campus by working effortlessly within current systems. With Modo already powering your university’s app and web portal, integrating AI capabilities is fast, intuitive, and friction-free—empowering a more connected and intelligent campus experience.
What is the Modo My Agent?
Modo My Agent is an AI-powered virtual assistant designed to enhance smart in-app experiences for higher education institutions and universities. It leverages artificial intelligence to provide instant, accurate answers through a conversational interface within your Modo-powered campus app and portal. The assistant draws from your institution’s trusted knowledge sources — such as internal documents, official websites, and app content — to deliver fast, reliable support to students, faculty, staff, and alumni.
What types of questions can users ask the agent?
Users can ask a wide range of questions, from “Where can I get help with financial aid?” to “Show me vegan dining options on campus today.” The agent retrieves source-based responses, even combining content from multiple repositories when necessary.
Is the agent available on both mobile and web?
Yes. The knowledge agent is integrated into your Modo app and can be accessed across mobile devices and web experiences.
Can we control what the AI agent says or how it responds?
Yes. Through the Create Admin Portal, you can configure multiple variables, including tone, response length, greetings, handling sensitive topics, and more.
What kind of personalization is supported?
When users are authenticated, the agent can personalize responses based on attributes like name, role, persona, or location. If unauthenticated, responses remain generic.
How does the agent avoid hallucinating or giving incorrect answers?
My Agent only pulls from indexed and approved sources. If it doesn’t find an answer with high confidence, it responds with a customizable fallback message — rather than guessing.
How is user data stored and protected?
Modo’s AI agent is built on the same enterprise-grade security, compliance, and privacy infrastructure as the rest of our platform. Customer data is never used to train the underlying language models, and personally identifiable information (PII) redaction ensures that sensitive data is not stored in system logs.
Is our data used to train the model or shared with others?
No. Modo’s AI Knowledge Agent is built on enterprise-grade infrastructure that ensures your data is never used to train underlying language models or shared externally. All customer data remains private, secure, and isolated within your environment.
How long does it take to go live?
Customers can begin testing within a matter of days using file uploads and public-facing websites. We recommend starting with simple sources to validate value quickly.
More complex integrations (e.g., SharePoint, ServiceNow) typically take 2–6 weeks, depending on scale and internal access.
Schedule a demo to learn more.
Does the agent support multiple locations or personas?
Yes. You can configure different agent behaviors and responses for specific locations and user personas, ensuring the experience is contextually relevant.
How is AI used at universities today?
AI is used across a wide range of academic and campus services—from tutoring and advising to enrollment, student services, and campus operations. The most effective campus AI isn’t just about answering questions—it helps people find what they need, take action, and complete tasks across the systems that run the university.
Is Modo My Agent just another GenAI chatbot?
No. Modo My Agent™ is not a chatbot. It’s an agentic, AI-powered experience layer embedded directly into your campus app and portal. It connects to real systems, reasons over institutional data, and helps users get work done, not just read answers or links.
What makes Modo My Agent different from website chat or search tools?
Chat and search tools typically return text or links. Modo My Agent is system-connected and action-oriented—it can guide users through workflows, personalize responses by role, and drive real outcomes across systems such as SIS, LMS, and campus services.
Can Modo My Agent actually take action, or does it only answer questions?
Modo My Agent is designed for action. Depending on your integrations and governance settings, it can support workflows such as checking holds, reviewing assignments, finding deadlines, booking resources, and completing next steps—moving users from question to outcome.
How does Modo My Agent support different campus roles?
Modo My Agent is role-aware and permission-based. Students, faculty, staff, alumni, parents, and visitors each get experiences tailored to who they are and what they should see—rather than a one-size-fits-all interface.
Is Modo My Agent available on mobile, web, or both?
Yes. Modo My Agent is embedded directly into your campus mobile app, web portal, or both, delivering a consistent experience wherever users already engage with your institution.
How does Modo My Agent connect to our existing systems?
Can we control what the AI can see, say, or do?
Absolutely. Modo My Agent is built with enterprise governance, role-based access controls, and security policies. Institutions define data access, permissions, and workflows so the AI operates within institutional rules and compliance requirements.
How does Modo My Agent avoid hallucinations or incorrect answers?
Responses are grounded in institution-controlled content and systems. By relying on trusted data sources, permissions, and governance rules, Modo My Agent reduces risk and ensures answers align with institutional policy and approved information.
Is Modo My Agent proven in real institutions?
Yes. Modo My Agent is deployed with real higher education customers today and continues to evolve through real-world use cases. This is a strategic area of investment for Modo, developed in close partnership with institutions.
How long does it take to get started?
Most institutions can get started in minutes with trusted campus knowledge and low-risk use cases, then expand into deeper, agentic workflows over time—without a long or complex implementation cycle.
Does Modo My Agent replace our existing systems?
No. Modo My Agent works with your existing systems. The goal isn’t to replace SIS, LMS, or campus platforms—it’s to make them easier to use by turning complexity into simple, guided experiences.
Is our data used to train public AI models?
No. Your institutional data remains under your control. Modo My Agent uses your content and systems to deliver experiences for your campus, with governance and security policies in place to protect sensitive information.
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