AI AGENT FOR THE MODERN WORKFORCE
Your Always-On Employee Experience Engine
Meet your digital workplace assistant. Modo’s Workplace AI delivers fast, accurate answers and helps employees take action—no tickets, no wait times. Embedded directly in Modo Workplace, this agentic AI works in real time using your internal content to guide decisions, complete tasks, and keep work moving.
AI-Powered Workplace Experiences
Answers from the Content You Already Own
Our workplace AI agent intelligently ingests your HR content, IT documentation, internal portals, and knowledge bases—from guiding next steps to completing common workplace tasks, Modo's workplace AI automates routine work in real time.
Instant Answers, Anywhere Work Happens
Whether your teams are in the office, remote, or hybrid, the AI agent is embedded directly into your mobile app—delivering consistent, on-demand support.
Always On, Always Helpful
Support doesn’t stop at 5 PM. Modo My Agent offers 24/7 responses to common HR, IT, and workplace queries—freeing up teams to focus on strategic initiatives.
Personalized to Each Employee Role
Whether it’s onboarding new hires, helping sales teams find tools, or assisting remote workers with tech access—the agent adapts to user needs and roles.
AI That Serves Every Employee
Employees
Instant answers to HR, IT, and workplace service questions—boosting productivity and satisfaction.
People & Culture Teams
Reduced load of repetitive questions about HR, benefits, DEI, and onboarding—freeing your team to focus on people, not processes.
IT Teams
Fewer help desk tickets and faster resolution times. AI handles login issues, software access, and basic troubleshooting.
Operations Leaders
Ensure consistent access to information—reducing friction, boosting productivity, and enabling scalable self-service.
Your AI Assistant For:
Onboarding and new hire support
HR policies and benefit navigation
IT access, login help, and device support
Meeting room and desk booking assistance
Knowledge base search and resource routing
Company events, updates, and FAQs
Internal service ticket deflection
Instant Answers. Embedded in Your Workplace Experience.
Your employees don’t want to search—they want answers.
This is how Modo’s Modo My Agent™ uses AI to meet users where they are: inside your workplace app or intranet, with intuitive, conversational support across HR, IT, and workplace topics.
- Embedded in your app or portal
- Works across roles, regions, and devices
- Context-aware responses from your content
- No need for extra staffing or new systems
Put AI To Work
From onboarding and HR policy navigation to IT support and workplace services, Modo’s AI My Agent workplace AI is embedded directly into the flow of work. By delivering instant guidance, automating routine actions, and reducing time spent searching or waiting on help, this agentic AI helps employees stay productive and focused. Even small time savings—minutes per task, per employee compound into meaningful operational cost and savings and revenue impact at scale. See how time saved translates into ROI → Calculate your workplace ROI
Watch the video to learn Modo's AI philosophy
Select Resources to Help You and Your Team
Frequently Asked Questions
How is artificial intelligence used in the modern workplace?
AI powers a range of workplace solutions—from automating employee support and IT help desks to streamlining HR inquiries and internal communications. Modo’s AI Knowledge Agent delivers instant, accurate answers 24/7, improving employee productivity and reducing support overhead. Learn more about the benefits of an AI Powered Workplace.
What are the benefits of using AI for employee support?
AI provides employees with instant, accurate answers on demand—reducing wait times, lowering support tickets, and freeing HR, IT, and facilities teams to focus on strategic priorities and higher-value tasks.
How does AI reduce workload for HR, IT, and support teams?
AI handles routine questions and processes such as FAQs, policy lookups, password resets, and service requests—allowing support teams to focus on complex issues and improving overall workplace efficiency.
What should enterprises look for in an AI workplace support solution?
Prioritize accuracy, security, and seamless integration with existing systems like intranets, workplace apps, and knowledge bases. The ideal AI platform should deliver consistent, personalized support across roles and devices without disrupting your current workflows.
What is the Modo AI Agent?
Modo’s Workplace AI is a conversational virtual assistant designed to help employees quickly get what they need—and get work done—through your workplace app or desktop portal. Powered by your verified internal knowledge sources, including HR policies, IT documentation, and FAQs, it delivers accurate, role-aware guidance and helps complete common workplace actions, reducing friction, support load, and time spent searching across systems.
What types of questions can employees ask the agent?
Employees can ask about benefits, leave policies, IT troubleshooting, onboarding steps, office locations, and much more. The agent pulls answers from your trusted content repositories, combining multiple sources if needed.
Can we control the AI’s responses and tone?
Absolutely. Through the admin portal, you can configure the agent’s tone, response style, greetings, and how it handles sensitive topics to align with your company culture and communication guidelines.
How does the agent avoid providing incorrect or “hallucinated” answers?
The agent only pulls from indexed, approved internal sources. If a confident answer isn’t found, it provides a customizable fallback response instead of guessing.
How is employee data stored and protected?
All data is handled within a secure, enterprise-grade environment (AWS Bedrock). Modo ensures compliance with data privacy regulations, supports PII redaction, and does not use your data to train public models. Sensitive data is never stored in logs.
Is our data used to train AI models or shared externally?
No. Your data remains private, secure, and isolated within your environment. It is never shared or used to train external AI models.
How long does it take to deploy the AI agent?
You can start testing within days using basic content uploads and public documents. Full integration with enterprise systems like SharePoint or ServiceNow typically takes 2–6 weeks, depending on scope.
Does the agent support multiple locations, roles, or departments?
Yes. You can configure the AI agent to deliver tailored responses and behaviors based on employee roles, locations, departments, or other personas—ensuring relevant, contextual support.
Can we integrate our existing enterprise AI models?
Yes. Modo My Agent supports integration with most enterprise-grade AI models, open-source LLMs, and on-prem models through our Bring Your Own Agent (BYOA) approach. APIs, custom connectors, or secure private endpoints can be used to connect external agents.
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