The first-ever Gartner® Magic Quadrant™ for Workplace Experience (WEX) Applications didn’t just define a new category, we believe it clarified where the market for workplace experience apps is heading.
And in that moment, one thing became clear:
Modo isn’t just participating in the workplace experience category, we’re helping shape what comes next.
According to Gartner®: “Workplace experience applications enhance employee interaction with the office. Enterprise application leaders must select vendors that fit their needs and adopt unified WEX platforms with AI and IoT integration to support hybrid work, streamline interactions and optimize space with data-driven insights.”
What We Feel Our Placement Signals for Workplace Experience Buyers
Recognized furthest in Completeness of Vision, we believe, our placement reflects more than product capability. It signals a fundamentally different approach to workplace experience, one built for the realities of modern enterprises.
For Modo, that means:
- Enterprise execution is no longer theoretical
- We’re not designing for ideal-state environments. We’re delivering workplace experience platforms in complex, global enterprises—today.
- The future of WEX is integration-led, not suite-led
- The Gartner WEX report, according to Modo, signals a shift away from rip-and-replace platforms. Modo is built for connected ecosystems—not closed suites.
- Experience is the new system of engagement
- The modern employee app isn’t another destination. It’s the layer that connects everything employees already use.
What does “Completeness of Vision” mean?
According to Gartner: “Market Understanding is weighted highly, as vendors must demonstrate a deep grasp of the strategic shift from simple resource booking tools to comprehensive unified platforms that orchestrate the entire employee workplace journey. Offering (Product) Strategy is a primary differentiator and is weighted highly; it assesses the vendor’s roadmap for delivering advanced capabilities such as agentic AI, unified cross-application platforms and enhanced data-driven space optimization.”
We believe being positioned furthest in Completeness of Vision isn’t about future promises, we feel it’s about alignment with what organizations need from workplace app vendors right now.
In a fast-evolving category like workplace experience apps, vision separates vendors reacting to demand from those actively shaping the future of how employees work.
Core Capabilities Gartner Identifies in Workplace Experience Apps
We feel the Gartner Magic Quadrant for WEX Applications outlines a set of core capabilities expected from workplace app vendors.
Mandatory features include:
- AI-powered capabilities
- Space management
- Prebuilt integrations
- Room and desk reservations
- Wayfinding
- Work planning
- Intuitive user interface
- Device and IoT integration
Optional capabilities may include:
- Access to amenities like parking and shuttle reservations
- Visitor management
How Modo Delivers Across Workplace Experience Requirements
Rather than delivering these capabilities as a rigid suite, Modo brings them together through a flexible, integration-led workplace experience platform. While many workplace experience apps focus on individual features. Modo connects the entire journey with an experience-first mindset.
Before the workday
- Plan office days with work planning tools
- Reserve desks, rooms, and parking
- Sync schedules with calendar and collaboration tools
Arriving on-site
- Use wayfinding for navigation
- Access buildings with mobile credentials
- Receive real-time workplace updates
During the day
- Book meeting spaces on demand
- Access workplace services and amenities
- Connect to enterprise systems (HR, IT, facilities)
Between locations
- Navigate campuses and multi-site environments
- Coordinate hybrid work schedules across teams
After hours / ongoing
- Provide feedback on workplace experience
- Access support services
- Stay connected through a unified employee app
What Does An Employee Journey Look Like?
Meet Emma! Emma starts her day by opening her employee app. She books a desk for the day and quickly checks who from her team is planning to be in the office. It helps her decide how she wants to structure her day before she even leaves home.
When she arrives at the office, she uses mobile access to get into the building and follows the wayfinding directions in the app to her desk she reserved for the day. She doesn’t have to ask around or figure things out, she just gets where she needs to go.
Later in the morning, Emma books a meeting room for a last-minute team discussion and submits a quick IT request when something isn’t working. As the meeting concludes, she is auto-prompted with a quick survey to rate her experience in that conference room.
She also orders lunch through the same app, without needing to switch tools or systems.
In the afternoon, she joins a hybrid meeting with colleagues in other locations. Everything she needs is already connected through the workplace experience platform, so collaboration feels straightforward even when people aren’t in the same place.
When Emma exits the building, the app nudges her about her plans for the next day. Will she be coming into the office, with a suggested seat next to her co-worker that is available all day to make things easy. Just hit Yes to confirm!
One platform. One experience. Fully connected.
Watch the full Day in the Life Video
What Matters Most in Workplace Experience Platforms Today
The workplace experience market is at a turning point.
Organizations are realizing:
- They can’t replace every system
- They can’t standardize every process
- And they can’t wait years for value
They need workplace experience apps that work with reality, not against it. In the same breath, they’re realizing that what matters now isn’t feature parity, it’s execution.
The workplace experience platforms delivering results today are the ones that:
- Launch quickly
- Integrate easily
- Scale without disruption
Because in a complex enterprise environment, progress beats perfection every time.
For a deeper look at the market, explore the full Gartner report.
What Makes Modo Different from Other Workplace App Vendors?
We believe many vendors in the Leaders quadrant take a similar approach: build broader suites. push consolidation, drive standardization.
In our eyes, Modo Workplace takes a different path.
- We unify
Most workplace experience vendors require organizations to overhaul existing systems. Modo Workplace is built as an experience layer, connecting across your workplace tech stack.
- No rip-and-replace
- No disruption to core systems
- No heavy change management
Result: Faster deployment, lower risk, and better ROI.
- We start small—and scale fast
Modo Workplace enables a phased approach to workplace experience transformation.
Start with:
- Mobile employee app
- Wayfinding
- Space reservations
Then expand through integrations across:
- HR systems
- IT service management
- Facilities and workplace services
Result: Immediate value with long-term scalability.
- We’re built for real enterprise environments
With 250+ integrations, we fit into complex enterprise ecosystems where traditional point solutions fall short.
Modo Workplace supports:
- 12M+ users
- 190+ global organizations
- Deployments across countries, campuses, and regions
Rethinking Your Workplace Experience Strategy
The Magic Quadrant™ for Workplace Experience Applications marks the formal emergence of a new category. But the future of workplace experience won’t be defined by platforms that replace systems. It will be defined by platforms that connect them.
If you’re evaluating workplace experience apps or comparing workplace app vendors, this is the moment to rethink your approach.
Because the real question isn’t: “Which platform should we replace?”
It’s: “How do we unlock more value from everything we already have?”
Modo’s vision is simple:
The future of workplace experience is not another system.
It’s the experience layer that brings every system together.
Gartner, Magic Quadrant for Workplace Experience Applications, By Sohail Majumdar, Christopher Trueman, 6 April 2026
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner and Magic Quadrant are trademarks of Gartner, Inc., and/or its affiliates.
FAQs
What is the best workplace experience platform for employee engagement?
The best workplace experience platform is one that improves employee engagement without requiring organizations to replace existing systems.
Leading platforms typically:
- Connect HR, IT, and facilities systems into a unified employee app
- Reduce friction in everyday workplace tasks (booking space, finding colleagues, accessing services)
- Deliver personalized, AI-assisted experiences across hybrid work environments
Which workplace experience platforms do large enterprises typically use?
Large enterprises typically evaluate workplace experience app vendors across three categories:
- Suite-based platforms (focused on end-to-end workplace systems)
- Point solutions (specialized tools like booking or wayfinding)
- Integration-led platforms (experience layers that connect existing systems)
Increasingly, global organizations prefer integration-led workplace experience platforms because they:
- Reduce transformation risk
- Work within existing enterprise ecosystems
- Scale across regions, campuses, and business units
We believe this is a key shift reflected in the Gartner® Magic Quadrant™ Report, which highlights the importance of interoperability, AI, and ecosystem integration.
How do workplace experience platforms actually improve employee experience?
Workplace experience apps improve employee experience by removing friction from everyday work.
Instead of navigating multiple systems, employees can:
- Plan office days in advance
- Book desks, rooms, or parking
- Navigate office spaces with wayfinding
- Access HR, IT, and workplace services in one place
The impact is not just convenience, it’s operational efficiency.
What causes workplace experience platforms to underperform?
Most underperformance in workplace experience platforms comes from implementation and architecture, not user demand.
Common issues include:
- Siloed systems that don’t integrate with core enterprise tools
- Suite-first approaches that require costly system replacement
- Limited scalability across global or multi-site environments
- Low adoption due to fragmented user experiences
- Heavy reliance on IT for every change or update
In contrast, integration-led workplace experience apps avoid these issues by working within existing enterprise ecosystems rather than replacing them.
What are the top AI workplace experience platforms for enterprises?
We believe the next generation of workplace experience apps is increasingly defined by AI-driven capabilities. Leading platforms focus on AI-assisted workplace orchestration, predictive space and resource utilization, personalized employee experiences, and automated service recommendations across HR, IT, and facilities.
Platforms that combine AI, like Modo MyAgent, with strong integration frameworks are best positioned to support large-scale enterprise adoption of workplace experience technology.
How do workplace experience platforms integrate with space booking systems?
Modern workplace experience platforms integrate with space booking systems through APIs and prebuilt connectors that unify scheduling, occupancy, and workplace data. A well-integrated system allows employees to: view real-time room and desk availability, book spaces directly from a mobile employee app, sync reservations with calendars like Outlook or Google Workspace, and use occupancy data to optimize space utilization.
Modo’s integration-led approach connects with 250+ enterprise systems, enabling seamless alignment between space booking, workplace analytics, and broader workplace experience apps.
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