A Mobile-First Employee Experience Across a Global Financial Workforce
CAMBRIDGE, Mass. — October 29, 2025 — Northern Trust, a global financial services leader headquartered in Chicago with over 25,000 employees worldwide, has partnered with Modo Labs to transform its workplace experience. In just one year since launch, the platform has unified flexible seating, wayfinding, colleague visibility, and communications into a single, mobile-first app—delivering measurable results across adoption, efficiency, and employee satisfaction.
Reimagining the Hybrid Workplace
Northern Trust’s on-premise systems had limited support for flexible seating and a global workforce. Employees faced challenges locating seats, colleagues, and resources, while IT and real estate teams managed significant administrative tasks.
With Modo Workplace, Northern Trust now offers a globally relevant, consumer-grade experience that scales across regions. From booking desks and navigating offices to accessing amenities and staying informed through mobile news and events, the platform has become the central hub for workplace engagement.
Year One Impact: Driving Results and Experience
In its first 12 months, Northern Trust’s workplace platform has delivered significant value, generating a 19.3x ROI through daily time savings and streamlined backend operations. Beyond operational efficiency, the platform has transformed the employee experience:
- Centralized Resources: Office amenities, information, and event updates make the office a hub for connection and productivity.
- Enhanced Visibility: Modo My Circle™ insights help employees coordinate who is in the office.
- Seamless Navigation: Interactive maps simplify flexible seating and wayfinding.
- Stronger Communication: Real-time updates keep employees informed and engaged, reinforcing adoption and satisfaction.
Taken together, these outcomes demonstrate how the platform not only optimizes operations but also enriches the day-to-day experience for employees globally.
Setting a Benchmark in Financial Services Workplace Innovation
The results are particularly notable in financial services, where operational efficiency and security are paramount. Northern Trust’s 19.3x return on investment demonstrates the business case for treating workplace technology not as a cost center, but as a strategic enabler of productivity, engagement, and retention.
“[When deciding on a workplace vendor] we weighed usability, cost, data security, and ease of implementation—but the deciding factor was that Modo could go beyond just desk booking to deliver a broader workplace experience,” said Mitchell Bobman, Vice President of Workplace Technology at Northern Trust.
For Modo Labs, the Northern Trust success story is emblematic of what forward-thinking enterprises are demanding from their workplace investments. “Organizations no longer have the luxury of point solutions that solve a single pain point,” said Sean Kae, CEO of Modo Labs. “They need scalable, mobile-first platforms that cut across silos, adapt globally, and deliver a return that’s indisputable. Northern Trust’s 19.3x ROI proves that when you get workplace experience right, it creates both immediate value and long-term resilience.”
Amid rising wage pressures, talent shortages, and growing employee financial stress, Northern Trust’s results show how an employee-centric platform can drive engagement, operational efficiency, and competitive advantage in a demanding financial services landscape.
About Northern Trust
Northern Trust Corporation (Nasdaq: NTRS) is a leading provider of wealth management, asset servicing, asset management, and banking to corporations, institutions, affluent families, and individuals. Founded in Chicago in 1889, Northern Trust has a global presence with offices across North America, EMEA, and APAC. https://www.northerntrust.com
About Modo Labs
Modo delivers an all-in-one, consumer-grade app experience to fit your organization’s unique needs and budget. By consolidating workflows and information into a unified experience, users have one place to find the personalized information, resources, and community they require to be successful in their day-to-day lives. Visit modolabs.com to learn more and request a custom demo.
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